__ Please read these terms and conditions carefully before placing an order through the Bento health online shop.
If you are using this website for the purpose of purchasing goods advertised or offered through bento-health.com, you are deemed to accept and agree to these Terms and Conditions.
SUBJECT Art.1 These General Terms and Conditions are intended to regulate the relationship between BENTO HEALTH Ltd, UIC 204732544, with registered office and registered address. Sofia, 31A, Chervena Roza Street, app.6, hereinafter referred to as the SUPPLIER or BENTO HEALTH, and the users of the websites and services located on the domain bento-health.com, hereinafter referred to as USERS, on the other hand.
PROVIDER DATA Art. 2. Information pursuant to the E-Commerce Act and the Consumer Protection Act:
Name of the Provider.
Headquarters and registered office. Registered office and registered address: 31 A, Chervena Roza Street, Sofia, app.6
Address for exercising the activity and address for addressing complaints from consumers. Address and address for delivery,
5, ul. 6, Chervena Rosa 31A, app.
Correspondence details: оffice@bento-health.com, telephone 0887 54 34 59
Entry in public registers: UIC 204732544
Supervisory bodies:
(1) Commission for Personal Data Protection
Address. 1. (1) "Prof. 2,
Tel.: (02) 940 20 46
Fax: (02) 940 36 40
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg
(2) Consumer Protection Commission
Address. Sofia, Slaveykov Square №4A, floors 3, 4 and 6,
Tel.: 02 / 980 25 24
Fax: 02 / 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg
(3)Commission for Protection of Competition
Address. "1000 Vitosha Str 18
Phone: +3592 935 61 13
Fax: +3592 980 73 15
Website: www.cpc.bg
Registration under the Value Added Tax Act
RULES FOR USING THE SITE
Art. 3. 1.Bento health is an e-commerce platform available at bento-health.com through which Users have the opportunity to conclude contracts for the purchase, sale and delivery of the goods offered by the Supplier on the platform, including the following:
To register and create an account to view and use the additional services to provide information;
To view the goods, their characteristics, prices and delivery terms;
To enter into contracts for the purchase and delivery of the goods and nutritional products offered by the Supplier Bento Health;
To receive information about new goods offered by the Supplier.
To be informed of the rights arising from the law, primarily through the interface of the bento-health.com platform on the Internet;
To exercise their right of withdrawal, where applicable, under the Consumer Protection Act.
3.2. The Provider, grants you the right to view all materials that are posted on bento-health.com for your personal, non-commercial use only, provided that you observe and comply with all copyright and relevant designations. The materials on this site may not be altered in any way, nor copied, publicly distributed or given away for any public or commercial purpose.The materials on this web site are protected by copyright and related rights laws and any unauthorized use may be a violation of copyright, trademark or other laws.
3.3. Users conclude a contract with the Supplier for the purchase and sale of the goods through the bento-health.com website, and the Contract is concluded in Bulgarian and information about it is stored in the Supplier's database.
3.4. By virtue of the distance purchase contract concluded with the User, the Supplier undertakes to arrange the delivery and transfer of ownership of the goods and/or the product in favour of the User on the goods expressly specified by him and at the location agreed between the parties.
3.5 Users shall pay the Supplier bento-health.com remuneration for the delivered goods according to the terms and conditions set out in the bento-health.com platform, these General Terms and Conditions. The remuneration shall be equal to the price advertised on the bento-health.com platform
3.6. The main characteristics of the Goods are detailed on the presentation page of each product.
3.7. The User and the Supplier agree that all statements between them in connection with the conclusion and performance of the Purchase Agreement may be made electronically and by electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act / ZET/.
3.8. It is assumed that the electronic statements made by the Users of the website are made by the persons indicated in the data provided by each User when registering, if the User has entered the corresponding username and password.
Art. 4. The Supplier on the bento-health.com platform shall organize the delivery of the goods and guarantee the rights of the Users provided for by law, within the framework of good faith, the criteria and conditions accepted in practice, consumer or commercial law.
REGISTRATION TO USE THE SITE
Art.5. The use of the website and the services offered through it is free and does not require mandatory registration of Users.
5.2. Users have the possibility to create an Account by filling in the details indicated as mandatory. By filling in the fields for creating an Account, the User shall:
not affect the rights, legitimate interests, honor, dignity of any person, including other Users, the good name and authority of the Provider;
not to provide any false, obscene, defamatory, abusive, threatening or other similar information;
not publish commercial, advertising or other similar information.
5.3. When filling in the above-mentioned data, the User is obliged to provide complete and correct data concerning his/her identity and other data required by the electronic form of Bento-health.com. The Customer User warrants that the data provided in the registration process is true, accurate, current and complete and will update it promptly if the latter changes.
5.4. In the event that the User has provided incorrect data Bento health has the right to suspend or discontinue without notice the maintenance of the User's registration and access to the User's Customer Account, as well as deny access to all or part of the services provided. After such suspension or discontinuation, the User should contact Bento health via the contact form and state his/her wish to activate or reinstate the registration and provide his/her accurate and up-to-date details.
5.5. In the event of a dispute as to which person has expressed a wish to be bound by the text of these Terms and Conditions, the person who has paid the price of the goods requested for purchase shall be deemed to be a party to the contract.
5.6 By filling in his/her details in the shopping cart and clicking on the "Place Order" button, the User declares that he/she is aware of these General Terms and Conditions, agrees with their contents and undertakes to comply with them unconditionally.
5.7 The Supplier confirms the order made by the User by e-mail. The User's account is created and a contractual relationship is established between the User and the Supplier.
TECHNICAL REQUIREMENTS FOR THE CONCLUSION OF A CONTRACT OF SALE
Art.6. Users primarily use the interface of the website of the Provider to conclude contracts for the distance sale of the products and items offered by the Provider in the e-shop of the website - bento-health.com
6.2. Users shall conclude the contract for the pre-sale of the products and services with Doctavičičĸa in the e-shop according to the following procedure:
Step 1: At the request of the user perform registration bento-health.com and provide the necessary data, aĸo the user has not yet registered on the site.
Step 2: At the user's request login to the system to perform the online store by identifying c name and password;
Step 3: Selecting one or more of the products and products offered by the suppliers on the site and adding them to the shopping cart, which are automatically transferred to the user's shopping cart and/or shopping cart.
Step 4: Adding data to make the delivery;
Step 5: Choice of payment method and time of payment.
Step 6;
CONTENTS OF THE CONTRACT
Art.7. The Supplier and the Users shall enter into separate contracts for the purchase of the goods requested by the Users, notwithstanding that they are selected by one electronic statement and from one list of goods to be purchased.
7.2. The Supplier may jointly and simultaneously arrange the delivery of the goods ordered by the separate purchase contracts.
7.3. Users' rights in relation to the delivered goods shall be exercised separately for each purchase contract. The exercise of rights in relation to delivered goods shall not affect and shall have no effect in relation to the purchase contracts for the other goods.
7.4. When exercising the rights under the purchase contract, the User shall be obliged to specify precisely and unambiguously the contract and the goods in respect of which he exercises the rights.
7.5. The User may pay the price for the individual purchase contracts at once when ordering the goods or upon their delivery.
RIGHTS AND OBLIGATIONS OF THE PARTIES
Art.8 All products on the bento-health.com website are nutrients in pure company and are not medicinal products and are for non-medicinal purposes and must in no way be used as such. The bento-health.com website is in no way responsible for the use of the products as medicinal products.
8.2. The Supplier shall carry out remote sales of food additives to legal and/or natural persons in accordance with Regulation No. 47 on food additives and food supplements.
8.3. The Supplier undertakes to provide the User, prior to the acquisition of the goods or the use of the service, with appropriate information, which includes:
All the characteristics of the good or service that must be known to the consumer, including the composition, packaging, and instructions for use, assembly and maintenance;
Price, quantity, method of payment and other contractual terms;
Availability of the goods or services;
The conditions of use of the good or service; The effect it has on other goods and services if used or enjoyed together;
Shelf life.
8.4. In addition to any other rights and obligations set out above, when using the Bento Health e-shop and services, the User has the right to:
To make enquiries to Bento health at any time, and to receive information about the status of his/her order by using the electronic contact form, telephone number or e-mail address to contact the Supplier Bento health;
To publish comments and opinions on the products offered, taking full responsibility for the information published.
8.5 In addition to all other rights and obligations stated, when using the Bento health e-shop and services, the User shall:
To protect his/her username and password and be responsible for all actions that are performed by him/her or by a third party through the use of the username and password. The User is obliged to notify the Provider of any case of unauthorized access through the use of his/her username and password, as well as in case of danger of such use.
To comply with Bulgarian legislation, these General Terms and Conditions, Internet etiquette, rules of morality and good manners;
Not to infringe the property or moral rights of others, including intellectual property rights;
Not to engage in malicious acts to impair the proper functioning of the Bento health website and e-shop or access users' personal data, including but not limited to the distribution or use of software, computer programs, files, applications or other materials containing computer viruses, Trojan horses, computer codes, etc.
8.6. In addition to all other rights and obligations set forth herein, when using the Bento health e-store and services, the Provider shall:
Transfer to the User the ownership of the goods requested for purchase; Deliver the goods ordered for purchase in a timely manner and in good commercial condition; To exercise due diligence as a good trader within the meaning of Article 302 of the Commercial Code in the performance of its obligations in the sale.
Art. 9. The price of the goods including all taxes and fees shall be determined by the Supplier on the bento-health.com platform
9.2 The value of postage or transport costs not included in the price of the goods shall be determined by the Supplier on the bento-health.com platform and shall be provided as information to Users when selecting the goods for the conclusion of the purchase contract;
9.3 The methods of payment, delivery and performance of the contract are defined in these General Terms and Conditions and the information provided to the User through the mechanisms in the bento-health.com platform
9.4 The information provided to Users under this Article is up-to-date at the time of its display on the bento-health.com platform prior to the conclusion of the Purchase Agreement.
9.5 Users agree that all information required by the Consumer Protection Act may be provided via the bento-health.com platform interface or email.
9.6. The User agrees that the suppliers on the bento-health.com platform are entitled to accept advance payment for contracts concluded with the User for the purchase and delivery of goods.
9.7 By accepting these Terms and Conditions, the User expressly agrees that all information required by the CPA may be provided via the e-shop interface or e-mail.
9.8 The User independently chooses whether to pay the Supplier the price to deliver the goods before or at the time of delivery.
9.9 In case the value of the User's order is equal to or exceeds BGN 10 000,00 /ten thousand/, payment shall be made only by transfer or deposit to the Supplier's payment account, as required by the PPSA.
Art.10 The user has the right, without compensation or penalty and without giving a reason, to withdraw from the contract within 14 days from the date of acceptance of the goods by the Supplier through the single withdrawal form available on the Supplier's website bento-health.bg . Information on the exercise of the right of withdrawal is available on the website, and the same can be provided to any of the indicated contacts for correspondence.
10.2 The right of withdrawal under par. 1 shall not apply in the following cases:
for the delivery of goods made to the user's order or according to his individual requirements; for the delivery of goods which, by their nature, may deteriorate in quality or have a short shelf life; the delivery of sealed goods which have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection; for the delivery of goods which, having been delivered, have by their nature become mixed with other goods from which they cannot be separated; for the supply of sealed sound or video recordings or sealed computer software which have been unsealed after delivery, including activation codes for software licences, functions in software or virtual means of payment. for the delivery of newspapers, periodicals or magazines for food supplements unpacked and/or opened by the User or for products with damaged packaging, deteriorated commercial appearance or missing contents or part of the product. 10.3 Where the Supplier of the goods has not fulfilled its obligations to provide information as defined by the CPA concerning the right of withdrawal, the Consumer shall have the right under Article 51 of the CPA to withdraw from the concluded contract within 1 year and 14 days from the date of receipt of the goods. Where the information under this point is provided to the Consumer within the withdrawal period, the same shall commence from the date of its provision. The User is entitled to make the statement of withdrawal under this point directly to the Supplier.
10.4 If the User exercises his right of withdrawal, the Provider shall be obliged to refund in full the amounts paid by the User no later than 30 calendar days from the date on which the User exercised his right of withdrawal from the concluded contract. The costs of returning the goods shall be deducted from the amount paid by the Consumer under the contract, unless the Consumer has returned the goods at his own expense and has notified the Supplier thereof.
10.5. The Consumer may exercise the right to withdraw from the contract with the Supplier by giving written notice to the Supplier at the address given above.
10.6 The Customer shall store the items received from the Supplier and ensure that their safety and security are maintained during the period referred to in Article 10(1) and 10(3) by storing the items in accordance with the manufacturer's specified requirements.
10.7 The period of delivery of the goods shall be determined for each item individually upon conclusion of the contract with the consumer via the Supplier's website at bento-health.com
10.8 If the User and the Supplier have not set a delivery period, the delivery period of the goods shall be 30 /thirty/ working days from the date following the User's order being sent to the Supplier via the Supplier's website bento-health.com
10.9 If the Supplier bento-health.com cannot perform the contract due to the fact that it does not have the ordered goods, it shall notify the User and refund the amounts paid by the User.
Art. 11. The Supplier on the bento-health.com platform undertakes to comply with all the requirements laid down in Bulgarian legislation concerning the labelling, advertising and sale of food supplements.
PERFORMANCE OF THE CONTRACT
Art. 12 The Supplier on the bento-health.com platform may arrange for the delivery and handover of the goods to the User by an appropriate courier within the time limit specified at the conclusion of the contract.
12.2 If the time limit referred to in par. 1 is not expressly agreed between the parties at the conclusion of the contract, the Supplier shall arrange delivery and handover within a reasonable time.
12.3 The User must inspect the goods at the time of delivery and handover and if they do not meet the requirements notify the Supplier immediately on the bento-health.com platform
12.4 If the User fails to notify the Supplier on the nutriwhite.eu platform in accordance with par. 3, the goods shall be deemed approved as conforming to the requirements, except for hidden defects.
Art. 13. The Supplier on the bento-health.com platform is not obliged to provide the necessary service for the goods.
Art. 14. For the cases not covered by this section, the commercial sale rules set forth in the Commercial Act and the Consumer Protection Act shall apply.
Art.15.
The prices on the site are in Bulgarian lev and are individual for each product. The prices include VAT.Customers are obliged to pay the order value after explicit confirmation of the ordered products in the order form on the Supplier's website. Prices are valid until the quantities of a product are exhausted. NatureOn reserves the right to change prices in the event of receipt of new price lists, without being obliged to notify its customers and Website Users in advance.
15.2. The User is obliged to pay the price of the products requested for delivery according to the payment method chosen. The payment for the ordered products and the delivery shall be made in one of the following ways:
Cash on delivery - payment in cash to the courier upon receipt of the goods, including the cash on delivery amount;
Payment by debit or credit card on placing the order, where this option exists.
15.3.When paying by debit or credit card the User shall print and retain a copy of their order for future reference.
15.4 Bento Health does not store any information regarding the data conditioning access to the customer's account, nor any information regarding the customer-user's debit and/or credit card.
15.5.Any additional costs for delivery, storage, return of the goods/products in case the wrong address is given are entirely at the expense of the User.
15.6.Upon receipt of the Order, the Supplier shall confirm the ability to execute the same by sending an electronic message, e-mail or telephone call, at which point the contract shall be deemed to be concluded. In the event that the Supplier is unable to fulfil the Order due to not having the relevant goods/product, the Supplier shall notify the User within 3 /three/ working days from the date of receipt of the Order. In this case, the Supplier will refund to the User the amount paid by him in advance, if payment has been made, unless the User has requested a replacement with another good/product available at the time. The Supplier shall not be liable for any damages resulting from an unfulfilled Order due to the goods/products being out of stock.
15.7. If a payment method other than "cash on delivery" is selected, the User shall be deemed to have agreed to pay in advance and the delivery period shall commence from the date of receipt of confirmation of payment.In the event that payment information is not received within 2 business days of the Order date, the Supplier shall notify the User that the Order is not binding on the Supplier.
Art. 16 Delivery
16.2 Bento health shall deliver the goods purchased through the e-shop only to the addresses indicated by the Users on the territory of the Republic of Bulgaria, in the time range from 09:00 to 18:00 on the days from Monday to Friday.
16.3. In the case of a purchase order made every weekday before 18:00, the products shall be delivered the next day at the earliest.In the case of a purchase order made after 18:00, the products shall be delivered on the second day following the order at the earliest. The user has the possibility to choose a later date of receipt of delivery.
16.4.All products purchased by the User with the same order may be delivered at the same time or separately, only if the Supplier does not currently have the relevant product in stock.
SUPPLIER'S DECLARATIONS.
17.1.All products offered on the bento-helth.com website are not medicinal products and should not be used as such in any way. Neither the Site nor the Supplier shall in any way be liable for the use of the Products as medicinal products.
17.2.All products offered in the online store are NOT intended to cure or treat medical diseases or conditions.
17.3. Pregnant women, nursing mothers and children under 18 years of age are strongly advised to consult their personal physician or specialist before using the products offered by NatureOn.
17.4. If you are taking medication or suffering from a medical condition you must consult a doctor or specialist before taking the products we offer.
17.5 The information provided by Bento health is for informational purposes only. Users should only use the information on the website at their own risk.
17.6 Bento health provides its customers with goods representing nutritional supplements and mineral-based products.
17.7. Bento health declares that it does not offer medicines and products that fall under the prohibited list of RIOCOH and BABH.
17.8 Bento Health complies with the financial laws of the Republic of Bulgaria and undertakes to issue a receipt for the value of the products ordered.
17.9. In the absence of a receipt in a sent order, the User may request one additionally.
17.10.In case the User is a legal entity and expressly wishes to be issued with a tax invoice when placing the order, Bento Health is obliged to issue a primary accounting document, providing the original of the same upon delivery of the goods/product.
Protection of personal data
Art.18 The collection, storage and processing of personal data shall be carried out in accordance with the Privacy Policy, which can be found on the Supplier's website bento-health.com.
18.2 The personal data entered by Users are subject to protection under the Personal Data Protection Act and the General Regulation 2016/679, and the Provider processes them for the purposes and within the time limits set out in the Privacy Policy .
18.3 Upon the User's agreement to the Privacy Policy, the User expressly confirms that he/she agrees to the Provider storing or accessing the information stored on the User's end device for the purposes and for the periods exhaustively provided for therein.The User agrees that the Provider may also store information or access information stored on the User's endpoint device on other grounds set out in the Privacy Policy .
18.4 The User agrees that the Supplier on the bento-health.com platform has the right to send electronic messages to the User at any time, including newsletters or offers to purchase goods, as long as the User's registration on the Supplier's e-shop on the bento-health.com platform is available
18.5. At any time, the Provider shall have the right to require the User to identify himself and to certify the veracity of any of the circumstances and personal data declared at the time of registration.
18.6.The Site uses cookies /"cookies"/ for convenience and to save information in the order process.
Liability
Article 19.The Supplier shall not be liable for failure to perform its obligations under this contract in the event of circumstances which it did not foresee and was not obliged to foresee - including, but not limited to, cases of force majeure, fortuitous events, problems on the global network of the Internet, incorrect product information, technical errors, and in the provision of services beyond its control.
19.2 The Provider shall not be liable for any damages caused by Users to third parties
19.3.The Supplier shall not be liable for the time during which bento-health.com is unavailable due to force majeure.
19.4.The Provider shall not be liable in the event that the security measures of the technical equipment are overcome and loss of information, dissemination of information, access to information, restriction of access to information and other similar consequences follow.
19.5 The Provider shall not be liable in the event of conclusion of a purchase contract, provision of access to information, loss or alteration of data occurring as a result of false legitimation of a third party who impersonates the User, if it can be inferred from the circumstances that this person is the User.
19.6 The Supplier shall not be liable for any pecuniary or non-pecuniary damage in the form of loss of profit or damage suffered by the User in the process of using or not using bento-health.com and concluding purchase contracts with the Supplier.
19.7 The Supplier shall not be liable for any damages resulting from comments, opinions and postings under the products, news and articles on the bento-health.com website
Art.20 The Supplier is entitled to change prices at its discretion at any time without prior notice to Users. Each individual User shall be obliged to pay the price that was current at the time the contract was concluded.
20.2. Notice of reduced prices shall be by placing the new price next to the old price which has been crossed out. If no term of the reduced price is indicated, this price applies until the quantities are exhausted.
20.3.The Supplier reserves the right to modify these general terms and conditions of use of the website and the purchase of products without prior notice to users of bento-health.com.
Art.21 All used names, copyright materials and texts, images, logos, graphics, trademarks, databases and software published on the website and e-shop of bento-health.com are protected objects of intellectual property and are the property of their owners.
21.2 Reproduction of the website content and/or any of its intellectual property elements may only be made with the written consent of Bento health or the owners of such content.
Art. 22. The laws of the Republic of Bulgaria shall apply to matters not covered by this contract relating to the performance and interpretation of this contract.
Art. 23.These Terms and Conditions shall apply to all Users of bento-health.com
23.1 The Company reserves the right to vary or replace these Terms and Conditions. Customers and Users of Bento health shall be deemed to be bound by any changes to the Terms and Conditions from the time they are posted on the Website. Continued use of the site after such changes shall constitute acceptance of the new terms.
Art.24 The Users and the Provider undertake not to make public any written or oral correspondence held between them during and after the contract period. The publication of correspondence in print and electronic media, internet forums, private or public websites, etc. may be considered as public knowledge.